It’s been an amazing journey for the last 3 months, and I can’t say enough how much I’ve enjoyed my time as an intern. Through it all, I’ve learnt a lot and improved my skills in web design, as well as having learnt a lot about Customer Engagement, a field of work I never fully understood before this role.
I’ve met so many people and I feel like I’ve had a chance to get to know a little of everything that happens in the Library. It’s amazing how much goes on behind the scenes to bring the fantastic experience we get as students at the University of Hull, and I appreciate it more having seen behind the curtain.
So, what have I done?
Well, it feels like a whole bunch of stuff. I’ve done research into Customer Engagement Strategies, delivered presentations on the same, helped edit SkillsGuides, gave my input on a wide range of stuff to help the Library have a student perspective. I’ve helped design and run Usability Testing sessions and fixed bugs or improved aspects of the Library website.
I’ve also done some less easily defined things, like learning how a workplace works, making connections, and speaking to a wide variety of people working in different roles so that I can get an insight into what they do. I think these skills will really help me in my job search and future careers.
Speaking of, what’s next?
Well, I’m hoping to continue now to get an IT job in another University (or academic library) somewhere in London, where I live. As fun as it’s been to work remote, I’m excited to learn how to work in a physical workplace and everything that comes with that, including interacting with and directly helping customers. Wherever I end up though, I’m planning on keeping in touch with the amazing people I’ve met during my internship here.
It’s been really fun, and really insightful. I’m glad I got this opportunity, and I’m looking forward to the future. See ya!