The halfway point of my internship journey

It is strange to think that I’m already halfway through my internship, it has been about 6 weeks since I joined the Library Skills Team. As you may remember from my first blog post when I first started, I was a mixture of nerves and excitement wandering where my internship journey would take me. It is always natural to be nervous I think when starting a job. Though it’s safe to say those nerves didn’t last that long working with such a friendly and welcoming team. 

What have I been up to?

In the first week of my internship, we just had our basic training going through fire safety and things like that. We also met all the staff and I got to meet the other Interns. At first, there was not a whole lot to do but Lee my supervisor gave me an opportunity to write a few small sections for the staff Digital Skills course. I got to write about Fake News and how to avoid online scams like phishing. In addition to this Lee also recommended to me and my fellow interns some MOOCs (Massive open online courses). These courses are very useful and when I had any downtime while working, I took a look at them and enrolled in a couple of courses.

Digital Skills Course

So, that was pretty much my first couple of weeks, but things didn’t really get going till it came to adapting the study skills course for students. For this, I first looked through everything that was written for the staff digital skills course and considered what could be useful for students. Some aspects I could use and just change slightly for a student audience, and I found ways to adapt some of the material aimed at teachers to work for students. I also came up with my own ideas and what digital skills I felt were relevant to students.

Later I discussed with Lee how we were going to deliver the content for students. We both felt that students would probably not engage as much with the course the way it was presented on Canvas so, we had to go in a different direction. As I have experience blogging and Lee wanted to get more content published on the library blog, I suggested writing the course as a series of blog posts. Lee seemed very interested in the idea and we came up with the plan for a post each week throughout the year. This way it feels less like a course, and it makes it easier to digest all the content over a full year than over a few weeks. We decided to call it #TechItUpTuesday if you want to see the latest post, please check it out and feel free to give me any feedback you have.

Reflections

I am very much enjoying the experience so far; I’ve got to meet some very nice and friendly people. As I am working remotely it has also been most helpful to have a half-hour call almost every day just to talk about things other than work. I have also got the chance to stretch my writing muscles particularly with all the posts I have queued up to write for the digital skills course. I am now anxiously looking forward to what the rest of my internship has in store.

Joanna Rawnsley

I can’t believe it’s already October. It’s autumn which is my favourite time of year, Halloween is upon us, but more importantly, I’m halfway through my internship with the Skills Team.

Let’s Recap

I am creating a brand- new, Public Communications skills guide. One section is all about blogging (ironic isn’t it), because Public Communications are pieces of writing, or visuals like posters and infographics that are created for the public sphere. This guide will go into detail about everything students need to know for such assessments.

What I’ve learnt in the last 6 weeks

By researching what it means to write for the public and the different formats used, I’ve developed new writing techniques and learnt the many factors of what goes into these formats. I’ve realised that the language I use, and my vocabulary has broadened, because writing is a craft. The more you practice, the more skilled you become.

As well as my writing, my proofreading and editing techniques have also developed. These are crucial to me as an aspiring author/poet, but also a blogger. Even though I’ve now completed my masters in English and Creative Writing, I will always be striving to develop my writing and editing techniques and this internship is providing me with this experience.

Something I haven’t had experience in before was copywriting, but it is a career I have been contemplating. I’m thankful for having the opportunity to learn how to copywrite and develop this skill further. The research for the copy was extensive; going down numerous rabbit holes, but if my studies taught me anything, it’s that sometimes these rabbit holes can be fruitful. It just so happens this was the case as I’ve now completed the copy for the guide.

The best is yet to come

With the copy completed, it’s time to build the skills guide. Helping with its construction and design were optional to me, but I want to make the most of the time I have working here. Learning how to design a website and how to use HTML coding is an area I’ve been wanting to get into. After completing my internship, I am looking at working in marketing and/or social media and having some web design expertise will make my applications stand out.

To sum it all up

In the last 6 weeks, I have become more confident in myself and my capabilities whilst gaining expertise in areas that will help me in my future career. A lot can happen in 6 weeks, so who knows what I’ll write about in my final update come November.

Here’s another autumnal image, because it’s pretty. There’s really no other reason for it being here.

Right, back to work for now!

David Moore

The Journey so far – this is the sixth week and halfway through my journey as Visual Design Intern.  The experience has been enlightening, eye-opening and fun to experience the work environment.  I have not just sat at my home computer; I have also experienced the office life twice.  This is very new but familiar as I was also a student that visited the library.  As an Intern, I have seen different aspects of the library such as where the staff work.

These two work styles are very different from my experience with working from home I gain access to my software and a familiar atmosphere.  The downside to this is face to face contact which is now slowly getting back to some normality.  The one thing that I have found helpful is the daily meetings.  These help me start and motivate my day and helps me practice using a camera and teams. 

Within this time, I have gained a clear understanding of my role which is to help the other Interns design images and videos.  This is for the Skills Guide and Digi skills.  Creating images, I used PowerPoint and their icons.  To create these icons I changed their size, colour and merged them together to create simple images.  For the videos, these are instructive videos on how to create blogs, magazine articles, letters, opinion pieces and wikis.

Conclusion

In conclusion to my journey so far, I would say I have gained valuable experience and knowledge to move forward and carry on with my journey.

So, bring on the next six weeks.

Codey McShane

Hi again, it’s me, Codey, and I’m back with an update on the progress of my internship. Last time I mentioned that I’m the Customer Engagement and Communication intern, and I talked a little bit about what customer engagement broadly means. Now that it’s been a few weeks I’ve had a chance to dig into the role and figure out exactly what customer engagement is, why it’s so important, and how I can take that information away and produce something insightful and interesting by the end of my internship. I’m going to share some of what I’ve been up to with you all, and my thoughts throughout the process.

What is customer engagement?

One of my first tasks was to do some research into the ways that other academic institutions consider how best to engage with their customers. They do this by creating a Customer Engagement Strategy (CES), a plan of action regarding how they can ensure their service understands and meets the needs of their customers. Customer engagement is also about communication, because how else can they know exactly what the customer wants?

Why is it important?

There are many more aspects that make up customer engagement – inclusivity and accessibility, marketing, feedback and setting expectations – but suffice to say, it encompasses so much and that’s part of why it’s so important. Having excellent engagement with our customers means that they’re getting the most out of all that the library has to offer and increases their trust that the library will continue in providing excellent resources.

What have I been doing to try to improve the library’s customer engagement?

After doing some research into other institutions’ customer engagement strategies and plans, I delivered that information in a meeting to the library’s CES team, highlighting similarities and differences between theirs and ours. I identified a lot of common themes and some interesting stuff that was missing, and I think that information will really help shape the library’s strategy for the better. Part of the reason for my specific internship existing is that as a previous student at the University of Hull, I was a customer of the library, and potentially have some fresh insights into what it means to engage with a customer.

As a result of that feedback, you can now find the library’s Customer Engagement and Communication Strategy online on our website and see for yourself the commitment the library has made to provide excellent support to students, staff, and the general public.

Another interesting thing I’ve been working on is user testing of the library’s website. It’s increasingly important to have a robust online presence currently, and ensuring that the library’s online content is useful, easy to use and not hidden away is vital. We recently hosted a user testing session where a first-year student helped us to see exactly how a user interacts with our website, and because of that amazing feedback we’re already planning to improve parts of the site. It’s important to the library that we’re able to see our content through the eyes of a customer, to make sure what is being produced is effective.

What am I doing next?

So far, I’ve got more user testing sessions planned, which should hopefully give us a nice range of feedback from which to improve the library website. I’m also beginning the process of delivering some information directly to customers in the form of a skills-guide or blog post.

That’s all for now – hopefully that’s been interesting and I’m looking forward to my next internship blog post where I’ll be reflecting on the internship and will have some more stuff that I’ve delivered to present to you all. See you next time!

Travelling through the up and downs of my journey as an intern

Where to begin …….

It all started last year at the end of my degree finishing Entertainment and Games Design in which I gained a 2:2. This is where I learnt my creative flare and learnt to level up my skills.  Then my journey hit a roadblock where I could not expand my horizon and lost my motivation and due to the lockdown did not know which way to turn.

Looking beyond the horizon I looked at LinkedIn for connections and contacts regarding opportunities and Udemy to make sure my skills with other tools did not fade and learnt new skills.  One day whilst looking through LinkedIn I saw an opportunity called Humberside Internship Programme (HIP).  After a few weeks and many conversations, I received an email inviting me on an internship.  I felt in disbelief and delighted to have been invited.

So that journey pressed forward…

So, first week arrives and I am introduced to the Skills Team and the project I would be working on. This was exciting but nervous.  Throughout the talks I felt that my head was going to explode with the information, websites and steps to take forward.  With the help of Lee and the other members of staff and interns it showed me a guiding light into the unknown and this has been a good learning curve for me.

In this internship my title is Visual Design Intern.  My focus is to look at the skills guide and create a more welcoming and easier experience to this website for the user.  This includes: 

• Opportunities to add rich media (animations, quizzes, videos and so on)
• Supporting the others to enhance their work with media

At my journeys end…

I would have enhanced the skill guide with rich media and gained experience in the working environment and working within a team. This experience would give me confidence to move on to the next adventure and hopefully many more experiences to come.